Our Brentford showroom and trade counter is open Mon - Fri between 08:00 - 14:00. Strict social distancing rules are in place.

Due to the COVID-19 situation our resources and carriers are being strained which has led to extended delivery times. We will endeavour to meet our usual high standards, however please plan for an additional 5 days for delivery. Orders placed on Friday afternoons, weekends or bank holidays are most likely to have extended delivery times. Due to high demand we will not be answering calls at this time to maximise the number of orders we are able to send out. However, we will respond to emails sent to enquiries@LondonTile.co.uk. If you need to check on the progress of your delivery please use the tracking number provided on the ‘Order Complete’ e-mail. If you are querying an order, you must provide our order number which can be found on your order confirmation when contacting us.

COVID-19 Store and Service Update

Following the government's clarification that we are classed as essential 'Home & Hardware' we will be running a lighter service. We want to make sure that all our customers can complete with projects, and that all traders are stocked up to help homes in need of emergency repairs.

We have taken the decision to resume online retailing only to help support those in need, albeit with some changes to the usual service we provide.

Our Showrooms Are NOT Open

  • Cut off time for next day delivery is now 12pm.
  • We cannot guarantee any provisional delivery slot as our couriers are currently experiencing a heavy workload with a reduced staff force.
  • We are currently shipping to the UK only due to imposed shipping restrictions due to COVID-19 & our couriers
  • We will strictly enforce social distancing around the collection and loading of orders.
  • Online orders only.
  • Click & Collect currently not available as our showrooms are not open.
  • Online customer service will only be available from 8am - 12pm. We will endeavour to get back to everyone on the same day, although you may have to wait longer for a reply.
  • None of our showrooms will be open to traders or the general public.

Returns and refunds

Due to Social Distancing guidelines, we are unable to physically process any returns although these will be recorded. When the Social distancing guidelines are relaxed and returns can be processed and refunds can be made.

We accept the following payment methods
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