Delivery

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Tile Brochure

Delivery times are Monday through Friday (excluding Bank Holidays) from 7:30am-5:30pm.

Click and Collect

The London Tile Co. offers a free of charge Click and Collect service for all tile orders. Simply select collection from your local store at the checkout. Pickup times from each branch vary so please check this before ordering. Once your order has arrived at your chosen depot you will be contacted via telephone or email to let you know it is ready to collect.

Our friendly sales and warehouse staff will be happy to help you load your car but please note tiles can be very heavy and bulky - we can advise on the weight of the tiles but it is your responsibility to know the capability of your vehicle. Multiple trips may be required depending on the size of the order.

Tile Orders

FREE 3-4 working day delivery service for all orders of tiles over £300 including VAT. Conditions apply.

PLUS upgrades to 1-2 working day and Saturday delivery available.

A 'working day' is Monday to Friday, excluding bank holidays. Weekends and bank holidays do not count as working days.

Lustrolite Orders

FREE 3-4 working day delivery service for all orders of Lustrolite over £150 including VAT. Conditions apply.

Orders under £150 will be subject to a delivery charge of £6.95+VAT.

A 'working day' is Monday to Friday, excluding bank holidays. Weekends and bank holidays do not count as working days.

Ancillary Orders

FREE 1-2 working day delivery service for all orders over £50 including VAT. This excludes tiles, shower screens and special order items. Conditions apply, see below for further details.

A 'working day' is Monday to Friday, excluding bank holidays. Weekends and bank holidays do not count as working days.

Free Delivery Conditions

  • Weekday delivery only. Orders placed after 2pm Thursday will be processed on Friday for delivery the following Monday.
  • Bank holidays and the period between 20th December and the 2nd January are company holidays. Deliveries will not be processed until the next available working day.
  • Applies to all orders over £50 including VAT (ancillaries) and orders over £300 including VAT (tiles).
  • Only deliveries within mainland UK qualify for free delivery.
  • The order must be placed before 2pm and all security checks must have been completed.
  • All items in the order are in stock and available for immediate delivery.
  • Cleared funds have been received in full for the total of the order.

Where's My Order?

All ancillary orders should be delivered within 1-2 working days, and all tile orders within 3-4 working days - excluding where you have chosen to upgrade the delivery service. Orders placed before 2pm are dispatched the same day. If you are expecting a delivery and it hasn't arrived by 4pm on the day you expect, please call our advice line on 0333 320 80 48. We use third party couriers to deliver orders.

Please note:
Our carrier provides an excellent service and over 98% of deliveries are made on time. However, every now and again there will be a problem. With this in mind we would like to suggest that you order the goods several days in advance of the day you actually require them!

Terms & Conditions for Tile Deliveries

Pallet deliveries of tiles will be made with large goods vehicles using tail lifts to the nearest kerbside. Our pallet couriers are unable to bring these items inside the property or move any items to the desired floor of the house due to insurance purposes. It is at the customer's liability, and driver's discretion, if delivery is accepted onto any part of the customer's property.

Deliveries will be made between 8am and 6pm. Our standard 3-4 day delivery includes a booking service so you know which day to expect the delivery.

Can the vehicle deliver to you?

Pallets will be handled using a manual pump truck which requires a flat and smooth surface. The rigid lorries delivering pallets will be large, so you must ensure sufficient space and access is available, notably:

  • Sufficient access width for a heavy goods vehicle
  • Suitable surface for a heavy goods vehicle to park and unload
  • No low bridges or low overhanging trees
  • Ability for the vehicle to turn and manoeuvre (if a cul-de-sac)

If your access is limited it may be possible to arrange alternative delivery methods, however this must be done in advance of the goods being sent out. Please call the customer services team to discuss alternative delivery options.

Checking Your Goods

The most important thing you can do is check your goods! Make sure you have received the correct goods and are happy with the colour, shading, sizing etc. This must be done before the goods are installed. Tiles cannot be exchanged or returned once fixing has occurred. Let our customer services team know of any problems as soon as possible. It is extremely important that you indicate the damages on the delivery note when you sign for the goods. You must notify The London Tile Co by calling 0333 320 80 48 if there are any damages or irregularities to your order within 24 hours of delivery, or it will be assumed that these issues have occurred after delivery was made.

After you have notified us of the damages, replacement goods will be sent out as soon as possible.

The majority of goods reach the destination undamaged; however, damages during transit do occur. Please ensure that you've allowed extra time for your order to arrive in the case that damages occur. The London Tile Co cannot be held responsible for extra costs incurred by the goods being delayed.

Batching, Shading and Bowing

All our tiles undergo stringent quality control checks, however the shade of tiles will vary between different manufacturing batches. You need to check that the shade matches your requirements and is continuous throughout your order. The batch may be different from the sample tile you have received. Some tile ranges are designed to have contrasting shades, check that these variations match your requirements. Deeper, darker reactive glazes can be prone to crazing.

European standards permit tiles to be slightly bowed. For square and smaller size formats this is rarely noticeable, however it can be more apparent in larger oblong, planks and hand made tiles. Planks and oblong tiles are often laid to a brick bond pattern with a narrow joint. If there is any bowing this will result in potential lipping problems, however any lipping can be avoided by using a different laying pattern and/or wider joints. Always check the tiles for any bowing and dry lay to ensure lipping will not occur. Using a stack bond or 1/3 bond on oblong/planks will normally eradicate any lipping issue.

Tile Delivery Costs

Delivery Options Price
3-4 Working Day Delivery - Mainland UK
Orders must be placed before 2pm
Orders over £300 - FREE
Orders under £300 - £40
1-2 Working Day Delivery - Mainland UK
Orders must be placed before 2pm
Additional £20 ex. VAT
Saturday Delivery - Mainland UK
Orders must be placed before 2pm
Additional £35 ex. VAT
3-4 Day Delivery - Scottish Highlands*, Northern Ireland, Isle of Wight, and Offshore Islands** Please Call

Delivery Costs (Excluding Tiles & Lustrolite)

If you'd like to find out your exact delivery costs, use the shipping estimator on the basket page.

Delivery Options Price
1-2 Working Day Delivery
Orders over £50 (including VAT)

Orders must be placed before 2pm
FREE
Royal Mail 24™ Delivery
Orders less than £20 (including VAT)

Small orders up to 2kg
Orders must be placed before 2pm
Less than 1kg: £2.38 ex. VAT
Less than 1.25kg: £3.08 ex. VAT
Less than 1.5kg: £3.33 ex. VAT
Less than 1.75kg: £3.74 ex. VAT
Less than 2kg: £4.14 ex. VAT
Royal Mail 48™ Delivery
Orders less than £20 (including VAT)

Small orders up to 2kg
Orders must be placed before 2pm
Less than 1kg: £1.80 ex. VAT
Less than 1.25kg: £2.45 ex. VAT
Less than 1.5kg: £2.66 ex. VAT
Less than 1.75kg: £2.99 ex. VAT
Less than 2kg: £3.31 ex. VAT
Royal Mail 24™ Delivery
Orders less than £50 (including VAT)

Small orders up to 2kg
Orders must be placed before 2pm
Less than 1kg: £3.58 ex. VAT
Less than 1.25kg: £4.28 ex. VAT
Less than 1.5kg: £4.53 ex. VAT
Less than 1.75kg: £4.94 ex. VAT
Less than 2kg: £5.34 ex. VAT
Royal Mail 48™ Delivery
Orders less than £50 (including VAT)
Small orders up to 2kg
Orders must be placed before 2pm
Less than 1kg: £3.00 ex. VAT
Less than 1.25kg: £3.65 ex. VAT
Less than 1.5kg: £3.86 ex. VAT
Less than 1.75kg: £4.19 ex. VAT
Less than 2kg: £4.51 ex. VAT
1-2 Day Express Delivery
Orders less than £50 (including VAT)
Orders over 1.5kg
Orders must be placed before 2pm
£6.50 ex. VAT
Saturday Delivery - Mainland UK Only
Orders over £50 (including VAT)
Order must be placed before 2pm
Additional £15 ex. VAT
1-2 Day Delivery - Isle of Wight Isles of Scilly Additional £5 ex. VAT
1-2 Day Delivery - Northern Ireland & Ireland Great rates! To get exact cost, use the shipping estimator on the basket page.
1-2 Day Delivery - Scottish Highlands*, Scottish Islands, and Offshore Islands** Great rates! To get exact cost, use the shipping estimator on the basket page.
3-4 Day Delivery - France, Germany, Netherlands, Belgium, and Luxembourg Great rates! To get exact cost, use the shipping estimator on the basket page.

*Scottish Highlands Postcodes: G83 7, G83 8, G84 0, IV10 8, IV11 8, IV12 4, IV12 5, IV12 9, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV18 9, IV19 1, IV19 9, IV2 6, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV27 9, IV28 3, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV30 9, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV36 9, IV4 7, IV40 8, IV5 7, IV52 8, IV53 8, IV54 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW14 9, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, PA21 2, PA22 3, PA23 7, PA23 8, PA23 9, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA28 9, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA34 9, PA35 1, PA36 4, PA37 1, PA38 4, PH17 2, PH19 1, PH20 1, PH21 1, PH221, PH233, PH243, PH253, PH263, PH269, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH33 9, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 4, PH49 4, and PH50 4

**Scottish Isles, Isle of Man, Channel Islands, and Isles of Scilly Postcodes (Delivery is usually 2-3 days depending on the weather): HS1 2, HS1 9, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV51 0, IV51 9, IV55 8, IV56 8, KA27 8, KA28 0, KW15 1, KW15 9, KW16 3, KW16 9, KW17 2, PA20 0, PA20 9, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, P67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PH41 2, PH42 4, PH43 4, PH44 4, ZE1 0, ZE1 9, ZE2 9, ZE3 9, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR24, and TR25

We accept the following payment methods
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