Store Policies Provides information on store policies.

Store Policies

Your statutory rights are not affected by any of the following store policies.

Online Ordering

The London Tile Co is committed to ensuring that your details remain safe and secure. You can visit our website without revealing information about yourself. For online ordering processing we use SagePay (100% safe and secure) to secure all payment information.

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store information such as credit card details on this site.

Ordering online at The London Tile Co is safe and secure! Our servers are scanned daily by an independent scanning provider to ensure security. Click on the McAfee Secure logo for more information.

Privacy Policy

View our privacy policy.

Links

The London Tile Co may include links to other sites. We are not responsible for the privacy practices or the content of such websites.

Returns and Refunds Policy

Please refer to the Returns and Refunds page for information regarding our policy on returns and refunds.

Pricing

Goods are charged at the price shown on the product pages on the date the customer places the order. Price include VAT. Prices are correct at the time of publication. Orders will be processed at our published prices; however, if there is an unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

Please email us at complaints@londontile.co.uk if you wish to complain about any part of our service. Your complaint will be dealt with promptly and efficiently. We will endeavour to resolve any issues effectively and confidentially.

Blue Light Discount

In light of the incredible work carried out everyday by the UK's essential workers, we're proud to offer our Blue Light 10% discount to the following professions;

  • 4x4 Response
  • Ambulance Service
  • Blood Bikes
  • Border Force
  • British Army
  • Cave Rescue
  • Community First Responders
  • Fire Service
  • Highways England
  • Traffic Officer
  • HM Armed Forces Veterans
  • HM Coastguard
  • HM Prison Service
  • Immigration Enforcement
  • Lowland Search & Rescue
  • MoD Fire Service
  • MoD Police
  • Mountain Rescue
  • NHS
  • Police
  • Red Cross
  • Reserve Armed Forces
  • RNLI
  • Royal Air Force
  • Royal Marines
  • Royal Navy
  • Search and Rescue
  • Social Care Workers
  • St Andrews Ambulance
  • St John Ambulance
  • Teachers
  • UK Visas and Immigration

How Do I Claim This Discount?

In Store - Simply show your NHS card, Blue Light card, or proof of employment to any of the professions above before your quote is printed.

Online - contact our friendly sales team here with a scan or photo of your employment proof and they'll handle the rest for you!

SOCIAL
thelondontileco in Ash Vale, Hampshire, UK on Houzz thelondontileco in Ash Vale, Hampshire, UK on Houzz
HTW - Trading for over 65 years.

We accept the following payment methods

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© 2021 The London Tile Co. All rights reserved.

Hampshire Tile Warehouse Ltd. 1 Hollybush Lane, Ash Vale, Hampshire, England. GU11 2PX, GB

Company No. 1224335 | VAT No. GB 213 1387 01.