Due to the COVID-19 situation our resources and carriers are being strained which has led to extended delivery times. We will endeavour to meet our usual high standards, however please plan for an additional 5 days for delivery. Orders placed on Friday afternoons, weekends or bank holidays are most likely to have extended delivery times. Due to high demand we will not be answering calls at this time to maximise the number of orders we are able to send out. However, we will respond to emails sent to enquiries@LondonTile.co.uk. If you need to check on the progress of your delivery please use the tracking number provided on the ‘Order Complete’ e-mail. If you are querying an order, you must provide our order number which can be found on your order confirmation when contacting us.

The London Tile Co. Tile Warranty

All glazed porcelain and ceramic tiles purchased from The Tile Source and The London Tile Co. showrooms & website are covered by our warranty. We hand pick each tile range in our showrooms and are confident in their quality, however if you find there is a manufacturing defect we will replace the tiles, free of charge.

We will endeavour to replace the tiles with the same or similar to the original product, however if this is not possible we will offer what we consider as a suitable alternative or refund the purchase price. Problems or defects caused by installation, negligence or inappropriate use will not be covered, and labour charges are excluded from this warranty. Shade variation is not covered by this warranty.

Residential Warranty

A Residential Ten Year Warranty is given to home owner installations and warrants to provide replacement tiles or refund the purchase price.

Commercial Warranty

A Commercial* Two Year Warranty is given to commercial applications and warrants to provide replacement tiles or refund the purchase price.

Customers must provide proof of purchase and report any warranty claim within ten days of discovery. This limited warranty is provided in lieu of all other warranties, express or implied, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. No claims for any loss or damage arising from the purchase, use, or inability to use this product, or for any special, indirect, incidental or consequential damages.

*Commercial installation is defined is defined as any project apart from a dwelling occupied by the owner of the tile.

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