The London Tile Co. Tile Warranty


All glazed porcelain and ceramic tiles purchased from The Tile Source and The London Tile Co. showrooms & website are covered by our warranty. We hand pick each tile range in our showrooms and are confident in their quality, however if you find there is a manufacturing defect we will replace the tiles, free of charge.

We will endeavour to replace the tiles with the same or similar to the original product, however if this is not possible we will offer what we consider as a suitable alternative or refund the purchase price. Problems or defects caused by installation, negligence or inappropriate use will not be covered, and labour charges are excluded from this warranty. Shade variation is not covered by this warranty.

Residential Warranty

A Residential Ten Year Warranty is given to home owner installations and warrants to provide replacement tiles or refund the purchase price.

Commercial Warranty

A Commercial* Two Year Warranty is given to commercial applications and warrants to provide replacement tiles or refund the purchase price.


Customers must provide proof of purchase and report any warranty claim within ten days of discovery. This limited warranty is provided in lieu of all other warranties, express or implied, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose. No claims for any loss or damage arising from the purchase, use, or inability to use this product, or for any special, indirect, incidental or consequential damages.

*Commercial installation is defined is defined as any project apart from a dwelling occupied by the owner of the tile.

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