• Trust Your Tiler

Advice Column: Make Sure You’re Choosing the Right Tiler for the Job

No matter what tiling job you have at hand, big or small, there’s one thing for sure – you want to make sure that the person carrying out the work is the right person for the job. It’s important that you find someone who is both qualified and trustworthy.

Look Out for Warning Signs

Before anyone starts the tiling work that you need to be completed, just be aware of some of the warning signs of a ‘rogue tiler.’ You don’t want to get caught in a trap by someone who isn’t genuine.

  • Say NO to cold callers – Even if they show up just when you may need your patio re-done or your kitchen to be tiled, it’s best to refrain from those traders who just turn up at your doorstep looking for the work.
  • The tiler doesn’t have a valid address or phone number – Ask for an address and phone number and look up both and if they don’t exist – it’s pretty obvious that the person isn’t who they claim to be.
  • Overly keen to get you to sign a contract – If a tiler wants you to sign the contract now rather than wait or if they say that you’ll only receive a discounted price if you agree straight way, it’s best to look for another tradesperson. You should have at least a week to make your decision – don’t be hassled into a contract or obligation before the time is right.
  • Asking for ONLY cash – This could signal that they don’t like a paper trail or they’re trying to evade paying taxes.

Protect Your Home

Although one could argue that you may be overly cautious, it’s best to cover your back. Before you have any work carried out within your home, it’s wise to contact and inform your insurer. If, unfortunately, something happened to your home or some of your items have gone missing while work was being completed, you’ll be covered if your insurer is aware that someone is performing work at your house. If you don’t inform them, you could invalidate your insurance because you allowed a “stranger to be in the home.”

Enlisting a Qualified Tiler Who’s Right for the Job

Now that you’re aware of the warning signs of someone who may not have your best tiling interests at mind and you’ve let your insurance company know that you’re having some work carried out within the home, you’re ready to enlist the help of a trustworthy, qualified tiler. Here’s how:

  • Get Quotations – If you know that you’re going to enlisting the help of a tiler in the near future, a great way to find the best person for the job is to get several different quotations. It’s recommended to get at least three quotes. This way you can review and compare the quotes, but you can also meet the prospective tiler for your job.
  • References – If any of your family or friends have had tiling work done recently, ask them about the tilers who have completed the work. If they have positive things to say about the workmanship and the person, it’s a positive sign that the tiler will also do a good job when it comes to your tiling needs. If you don’t have any references via word-of-mouth, ask the tiler if you can see some of their past work, or better yet, see if you’re able to contact a previous client. A trustworthy, qualified tiler shouldn’t have a problem with you enquiring about their previous work.
  • Check their Credentials – Is the person carrying out the work qualified to do so? What sort of certificates do they hold, if any? Or, do they have the experience necessary to complete the job? Do they have public liability insurance? Don’t be afraid to ask for credentials because any qualified tradesman or tiler will not hesitate to show you. Many customers are too embarrassed to ask their tiler or tradesperson to show proof of insurance or any other certifications that may be necessary. Don’t be embarrassed, remember that you’re hiring them to do the work for you; plus, there’s nothing wrong with asking to see proof of insurance…trust us!
  • Sign a Contract – A contract doesn’t have to be a lengthly and in-depth detail of the work, but it does need to state the basics. Make sure that you include the price of the job, a time-scale for completion, and what work is to be completed. This gives both you and the tiler confirmation of what’s expected from both parties.
  • Get a Receipt – Once the work is complete, make sure that you get a receipt that includes VAT. It’s safer to pay via bank transfer or cheque; however, if paying by cash, a receipt is absolutely essential. This confirms that the tiler completed the work and you have something to back you up if there is an issue with the work that was completed.
  • Follow Up – Make sure that you follow up with the tiler who completed the work. Let them know what you thought of their work and, perhaps, provide them with a testimonial or recommendation. If you had any reservations, let them know – they should be happy to discuss them with you and come up with a solution, if need be.
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